Privacy Policy

Last update: September 2026

The protection of your personal data is a priority. The purpose of this Privacy Policy is to inform you clearly and transparently about how your personal information is collected, used, stored, and protected when you browse our online store, create an account, place an order, or contact our customer service.

By using our site, you acknowledge that you have read this Privacy Policy.

1. Data Controller

The data controller for the data collected on the store is:
[Legal name of the company / sole proprietorship to be completed]
Address: 2 rue Chanteloup, 91180 Saint Germain les Arpajon
E-mail: contact@strayona.com

For any questions regarding the use of your personal data, you can contact us at this email address.

2. Personal data we collect

Depending on how you use our store, we may collect different categories of data.

This may include, but is not limited to:

• your last name and first name
• your postal address
• your delivery address
• your billing address
• your email address
• your phone number
• information related to your orders
• products viewed or added to your cart
• your exchanges with our customer service
• certain technical information related to your device or your browsing
• your IP address
• data from cookies and similar technologies

Information regarding your payment method is processed by our secure payment providers. We do not necessarily have access to all of your banking data.

3. How is your data collected?

Your data may be collected when you:

• browse our site
• create a customer account
• place an order
• add a product to your cart
• sign up for our newsletter
• fill out a contact form
• interact with our customer service
• participate in an offer or a commercial operation
• accept certain cookies or tracking technologies

Some information may also be collected automatically during your browsing.

4. Why do we use your data?

We only use your personal data when it is necessary for managing our business and our relationship with our customers.

It may notably be used to:

• process and prepare your orders
• ensure the delivery of your purchases
• manage payments
• send you confirmations and information related to your order
• manage returns, exchanges, and refunds
• ensure the operation of your customer account
• respond to your requests to customer service
• prevent fraud and secure our store
• comply with our accounting and legal obligations
• improve user experience and site performance
• send you marketing communications when authorized
• analyze the use of our store

We only collect information necessary for the relevant purposes.

5. Marketing communications and newsletter

When you agree to receive our marketing communications, we may use your email address to inform you about, in particular:

• our new arrivals
• promotions
• exclusive offers
• private sales
• new collections
• information related to our store

You can unsubscribe at any time by clicking on the unsubscribe link included in our emails or by contacting us at: contact@strayona.com

Your refusal to receive marketing communications will not affect the messages necessary for managing your orders.

6. Payments

Payments made on our store are processed using secure payment solutions.

Depending on the payment method used, some information may be transmitted to the provider in charge of the transaction in order to:

• verify the payment
• authorize the transaction
• prevent fraud
• process a refund, if necessary

We also recommend that you consult the privacy policy of the payment provider you choose.

7. Shopify

Our store is hosted using the Shopify platform.

Shopify provides the technological infrastructure enabling, in particular:

• the display of our store
• cart management
• order processing
• the management of certain customer data
• the operation of various site features

Some data may therefore be processed by Shopify as part of the provision of its services.

8. Service providers and recipients of your data

In order to ensure the operation of our store, certain data may be shared, only when necessary, with service providers such as:

• Shopify
• our payment providers
• our carriers and delivery services
• our IT service providers
• our email or newsletter sending solutions
• our audience analytics providers
• our technical partners
• our professional advisors when necessary

These recipients only have access to the information necessary for the performance of their tasks.

We do not sell your personal data to third parties.

9. Delivery

When you place an order, certain information is necessarily transmitted to the carrier in charge of your delivery.

This may include: last name, first name, delivery address, phone number, and email address, when this information is necessary for the transport or tracking of your package.

This information is used to enable the execution of the delivery.

10. Cookies

Our site may use cookies and similar technologies.

These technologies allow, in particular:

• the store to function properly
• your cart to be remembered
• your browsing to be secured
• certain preferences to be saved
• the site's audience to be measured
• its operation to be analyzed
• your experience to be improved
• when you consent, certain communications or advertisements to be personalized

Strictly necessary cookies can be used without consent when they are essential to the operation of the site.

For cookies requiring your agreement, you can accept, refuse, or change your preferences using the cookie management tool available on our store.

11. Data retention period

We keep your data only for the time necessary for the purposes for which it was collected.

Some data may nevertheless be kept longer when necessary to:

• comply with a legal or accounting obligation
• manage a dispute
• establish proof of an order or transaction
• prevent fraud
• defend our rights

Data used solely for marketing purposes is not kept indefinitely and may be deleted when its retention is no longer justified.

12. Data security

We implement reasonable measures to protect personal information against:

• loss
• misuse
• unauthorized access
• disclosure
• alteration
• unauthorized destruction

However, no data transmission over the Internet can be considered completely risk-free.

We also recommend that you protect your login credentials and never share your password with a third party.

13. Your rights

In accordance with the applicable regulations regarding personal data protection, you may, depending on your situation, have the following rights in particular:

• right of access to your data
• right to rectify incorrect information
• right to erasure of certain data
• right to restriction of processing
• right to object to certain processing
• right to portability when applicable
• right to withdraw your consent when processing is based on it

To exercise your rights, contact us at: contact@strayona.com

In order to prevent any fraudulent request, we may need to ask you for certain information to verify your identity.

14. Deletion of your data

You may ask us to delete your personal data when legal conditions permit.

Some information may nevertheless be kept when it is necessary for compliance with our legal or accounting obligations or for the defense of our rights.

15. International data transfers

Some of our technical service providers may process or host data in countries located outside your country of residence.

When necessary, such processing must be governed by the protection mechanisms provided for by the applicable regulations.

16. Protection of minors

Our store is not intended to intentionally collect personal information from children who do not have the legal capacity to perform the operations offered on the site alone.

If you believe that a minor has transmitted personal data to us inappropriately, you can contact us so that we can examine the situation.

17. Links to third-party sites

Our store may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of these external sites.

We recommend that you consult their own privacy policy before transmitting any personal information to them.

18. Modification of this policy

We may update this Privacy Policy to reflect:

• the evolution of our services
• regulatory changes
• changes in our tools or service providers
• new features offered on our store

The version published on our site is the version applicable at the time of your consultation.

19. Complaint to the CNIL

If you believe that the processing of your personal data infringes your rights, you may also lodge a complaint with the competent French data protection authority: Commission Nationale de l'Informatique et des Libertés – CNIL.

We invite you, however, to contact us first so that we can examine your request.

20. Contact us

For any questions regarding this Privacy Policy or the use of your personal data:
E-mail: contact@strayona.com
Address: 2 rue Chanteloup, 91180 Saint Germain les Arpajon